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Privacy Policies
1. Introduction
This Privacy Policy explains how we use Personal Information
(https://www.aviva.co.uk/services/about-our-business/products-and-services/privacy-policy/motor-privacypolicy/#personal-info-collect) which we collect about individuals in relation to motor insurance policies
If you have purchased a telematics policy through a broker, we’d also like to tell you some
additional information that applies to your policy. Please ask your broker for further details
regarding how we use your Personal Information
We take the security of your Personal Information very seriously. We use a combination of
technical, organisational and physical security measures to protect your Personal Information in
line with our obligations under data protection law. Our employees receive training to help us
comply with data protection law and safeguard your privacy.
This Privacy Policy is issued on behalf of the Aviva group companies within the United Kingdom.
When we mention “Aviva”, “we”, “us” or “our”, what we mean is the relevant company in the Aviva
group that processes your Personal Information.
Each Aviva group company that processes your Personal Information is responsible for looking
after it in accordance with this Privacy Policy. Where you are an individual policyholder, the Aviva
group company that underwrites your insurance policy will be the main company responsible for
your Personal Information, known as the controller. Please check the documentation that we
provide to you for details of the specific Aviva company acting as controller of your Personal
Information. If you are unsure, please contact us (https://www.aviva.co.uk/services/about-ourbusiness/products-and-services/privacy-policy/motor-privacy-policy/#contacting-aviva) . We may share your Personal Information in accordance with this Privacy Policy with other companies in the Aviva
group (including Wealthify Limited).
We have separate privacy notices for our different types of products, so if you have a number of
Aviva products you may need to review more than one privacy notice. We may also supplement
this Privacy Policy with additional privacy notices tailored to our specific relationships with you
where this is useful to provide you with a full picture of how we collect and use your Personal
Information. This Privacy Policy supplements – but doesn’t override – them.
Most of the Personal Information we collect relates to the individual who is taking out a policy (or
individuals, where it’s taken out jointly or otherwise for the benefit of others). We may also ask for
Personal Information about other individuals if we need it. For example, if you ask us to provide
insurance for someone other than you, e.g. other household or family members. If you provide us
with Personal Information about someone else, we’ll assume that you have their permission,
where required. We’ll process their Personal Information according to this Privacy Policy so please
encourage them to read it if they want to find out more.
2. Personal Information We Collect and How it is Used
Sources of Personal Information
We obtain Personal Information directly from you, including from application and claims forms
that you complete, communications between us, your participation in promotions and market
research, your use of our apps and websites, as well as details from the devices you use to interact
with our apps websites or a telematics device, if relevant. Where you are a joint policyholder,
named driver or otherwise a beneficiary under a policy, we will also obtain Personal Information
from the policyholder.
We may also obtain Personal Information from third parties, including the following:
- Insurance brokers, financial advisers or one of our business partners, where you have purchased a product through one of these third parties;
- Comparison websites and other similar companies where you have used these companies to obtain quotes for motor insurance;
- Third parties who provide you with services relating to your product such as roadside assistance providers;
- Third parties who provide us, or a third party insurer relevant to your product or claim, with services e.g. loss adjusters, claims handlers, legal advisers, assistance providers, experts and, in limited circumstances, private investigators;
- Third parties involved in your product or claim, e.g. other insurers, brokers, claimants, defendants and witnesses to an incident;
- Aviva group companies who may provide information in relation to other products you or people you live with hold, previous claims, policies or quotes, and Aviva Insurance Ireland Designated Activity Company (AIIDAC) where AIIDAC is providing cover for assets or properties in the European Union;
- Credit reference agencies